Privacy Policy
Your privacy matters to us. Learn how we protect and handle your information.
LearnWithPrime ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our services, you agree to the terms described here.
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What We Collect
We collect information to provide and improve our services, and to personalize your experience:
Account Information
Name, email, phone (if provided), password hash (we never store raw passwords).
Profile & Preferences
Subjects you follow, UI preferences, saved quizzes.
Usage Data
Pages visited, question views, quiz attempts, timestamps, device and browser information.
Content You Provide
Answers, uploads, comments, and messages.
Diagnostic & Performance Data
Logs and error reports to help us maintain the service.
How We Use Your Data
We use your information for purposes including:
Platform Operation
Providing authentication, quizzes, and content delivery.
Personalization
Study suggestions and quiz generation tailored to you.
Progress Tracking
Displaying results and monitoring your learning journey.
Product Improvement
Analytics and A/B testing to enhance user experience.
Security & Enforcement
Fraud prevention and policy enforcement.
Communications
Account notices and updates (opt-out available for marketing).
Security
We use industry-standard controls to protect data (TLS/HTTPS in transit, hashed passwords, access controls).
Data Retention
We keep personal data only as long as necessary to provide services and meet legal obligations:
Account Data
Retained until account deletion or inactivity policies require removal.
Quiz Results
Retained to provide progress history and analytics.
Logs & Backups
Retained for troubleshooting and security for a reasonable period.
Your Rights
You have rights regarding your personal data (depending on your location):
Access
Request a copy of your data.
Correction
Ask us to update incorrect information.
Deletion
Request account deletion (we may keep some records for legal reasons).
Portability
Request an export of your data in a common format.
To exercise these rights, contact us at support@learnwithprime.com.ng.
We may need to verify identity before fulfilling requests.
Children
Our service is not directed at children under 13. We do not knowingly collect personal data from children under the applicable minimum age.
If a parent or guardian believes we have collected such data, contact us and we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy occasionally. When changes are significant, we will notify users (e.g., via email or an in-app notice).
Contact
If you have questions, concerns, or requests, contact us:
Address
LearnWithPrime
123 Education Street
Learning City, LC 12345
This Privacy Policy was last updated on November 7, 2025.